Having trouble with the site? You will probably find the answer in our frequently asked questions below, or check our Knowledge Base if you need further assistance. If you want to make a comment or ask a question, please visit the Knowledge Base and click on the “Contact Us“ tab.
1. How does NEJM CareerCenter keep my information confidential?
At no time will your information be shared unless you choose to divulge it. Your CV and cover letters are also kept confidential and are only viewed by employers you have chosen. Employers can only search your public profile that is created on our site. They will not have access to your CV that you may have stored on the site. Your profile contains no personal or contact information.
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2. How can I copy my resume/CV into my job application?
Once you have found a job of interest, click the Apply for This Job button, and log in (or register if you have not). If your resume is formatted (bold, underlining, italics, or bullets), you will have to remove the formatting or save a copy of it in Text Only format to upload it to the site. Then, go to the Create Cover Letter and CV section of the Apply for a Job page. Scroll down to the“Paste a text copy of your CV/Resume here” text box. Copy your resume (Edit/Select All and Edit/Copy), click in the Document Management text box and paste your resume (Edit/Paste).
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3. Did my application go through?
To view a record of applications you have submitted, log in to your account and choose the My Account tab. The Applications section on the My Account page will display jobs applied for and the date that the application went through.
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4. Why is there a line through a job I applied for?
A job appears with a line through it if it has reached the expiration date set by the employer.
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5. I have applied for a job, but have not heard from the employer. Will my applications be acknowledged?
After your resume has been emailed to a specific employer, it is their responsibility to contact you. Some employers contact every applicant, but many are extremely busy and only contact applicants of interest.
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6. I have pasted my resume into my account, but the text is not wrapping.
The employer’s view of your resume will show line breaks wherever a hard return was used in the document you pasted.
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7. How can I view my resume as an employer would see it?
You cannot view the text resume as an employer would see it. To view your formatted resume, after logging in, go to the section titled Documents. This section will show all uploaded documents. Click on the title of the document you would like to view.
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8. Why was I was able to access my account without entering a login name or password?
The last time you used the system you did not logout. Your “cookies” — data left behind on your computer —remembered your login name and password. For security purposes, you should always click the logout link in the upper right hand corner of your account screen before leaving the site.
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9. Can I mail my resume to the employer?
If the advertisement lists a mailing address, you may apply via postal mail. However, NEJM CareerCenter offers an easy application process that allows you to apply to jobs online and track your application history.
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10. How do I reply to an ad with a Reply Box?
Some advertisers utilize our confidential reply box service. You can respond to these ads by two methods. You can send your CV and cover letter to: Reply Box XX, NEJM, The New England Journal of Medicine, 860 Winter Street, Waltham, MA 02451. Your response will then be forwarded by postal mail to the employer. Or, if the employer has provided an email link in the detailed job description, you use that to reply. In either case, be sure to include the reply box number listed in the ad copy to ensure that your CV is delivered to the correct employer.
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11. I got an error message about my cookies not being enabled. What should I do?
Microsoft Internet Explorer 6.x:
From the browser menu, select Tools and then Internet Options. Click the Privacy tab. Click the Advanced button. To enable cookies, move the settings bar on the left to the bottom. The description box on the right will read, “Accept All Cookies.” Click the OK button to save your changes. Microsoft Internet Explorer 5.x: From the browser menu, select Tools and then Internet Options. Click on the Security tab. Click the Custom Level button. In the Settings section, scroll down to the Cookies section, and under both “Allow per-session cookies” (not stored) and “Allow cookies that are stored on your computer,” select Enable. Press OK to close the Security Settings window, click Yes in the resulting warning box, and then click OK to save all changes and close the Internet Options window.
Netscape Communicator 4.x:
From the browser menu, select Edit and then Preferences. Click on the Advanced heading of the Category tree. In the Cookies section, select the “Accept all cookies” radio button. Click the OK button at the bottom to save these changes and close the Preferences window. Microsoft Internet Explorer 4.x: From the browser menu, select View and then Internet Options. Click on the Advanced tab. Scroll down to the Security section and then the Cookies subsection. Select “Always accept cookies.” Click the OK button to save all changes and close the Internet Options window.
AOL
Click Preferences on the AOL toolbar. Click the WWW icon. A small window will pop up with your Internet Explorer preferences. Follow the instructions above for the version of Internet Explorer you are running.
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12. My cookies are enabled, but I still get an error. What now?
Check date/time. If your date is off by more than one day, your browser will reject the cookie and the server will assume your browser has cookies disabled. To set the date and time on a Windows PC, click on the Start button, then Settings, and then Control Panel. Locate and double click the Date/Time icon. Verify your date and time are correct. If you are not running Windows, check with your system documentation on how to set your date and time.
Firewall. If you are on a corporate network, ask your system administrator whether your company has a firewall configured to block cookies. If you are using a home computer, you may have a personal firewall blocking cookies. Check your firewall documentation to enable cookies.
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13. I forgot the password for my account. How do I get a copy?
When you see the box to log in to your account, click on “I forgot my password.” Enter your email address and your login and password information will be emailed to you.
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14. How do I stop Early Job Alert Search Agent emails?
Log in to your account and choose the My Account tab. In the Links section, click on Create/Manage Job Agent.
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15. I just accepted a great job offer and am no longer looking. Can I remove my profile from your service?
We suggest you keep your resume and profile in the database so you don't have to start from scratch should you need it again. To remove your profile from employer searches, log in to your account and choose the My Account tab. In the Links section, click on Update Physician Profile. Part way down the Profile page you will find a check box that will remove your Profile from circulation on the CareerCenter job site. If you are sure that you want all your information taken out of the database permanently, select “Delete Account” in the Links section.
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Still have questions? Didn’t find your answer here, or want to make a comment? Visit the Knowledge Base. Employers, please visit our FAQs for Employers.
